Refund Policy

Effective Date: June 10, 2025 Welcome to Maverol. We value your satisfaction and strive to ensure a seamless experience with our digital products. Please review our Return and Refund Policy carefully to understand our guidelines for returns and refunds.

1. Digital Products Covered

This policy applies to all digital products sold on Maverol, including:
  • Images
  • eBooks
  • Audio files
  • Public domain films

2. Non-Refundable Items

Due to the nature of digital products, we generally do not offer refunds or exchanges once the product has been downloaded or accessed. However, we are committed to addressing any issues you may encounter.

3. Refund Eligibility

Refunds may be considered under the following circumstances:
  • The digital product was not delivered or accessible due to a technical issue on our end.
  • The product received is significantly different from its description.
  • The file is corrupted or damaged, making it unusable.

4. Refund Process

To request a refund, please follow these steps:
  • Contact Us: Reach out to our customer support team at info@maverol.com within 14 days of your purchase. Include your order number, a detailed description of the issue, and any relevant screenshots or files.
  • Review and Response: Our support team will review your request and respond within 3-5 business days. We may ask for additional information to better understand the issue.
  • Resolution: If your request is approved, we will process the refund to your original payment method within 10 business days. You will receive a confirmation email once the refund has been issued.

5. Exceptions

  • Promotional Items: Products purchased during a sale or with a promotional discount are not eligible for refunds unless they meet the criteria outlined in Section 3.
  • Third-Party Errors: We are not responsible for issues caused by third-party platforms, such as payment gateways or download services. Please contact the respective third party for assistance.

6. Exchange Policy

Exchanges are not available for digital products. If you encounter issues with a purchased product, please follow the refund process outlined above. 

7. Cancellation Policy

Our digital products are non-refundable and non-cancellable once purchased. If you encounter technical issues that prevent access, please contact our support team for assistance. In cases of duplicate purchases or unauthorized transactions, reach out to us immediately for review. We are committed to resolving any issues promptly.

7. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:
  • Email: info@maverol.com
We appreciate your understanding and cooperation. Thank you for choosing Maverol. Thinking IT L.L.C-FZ reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.